Category Archives: Services

Services

MediaCentric Logistics

Logistics

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Now offering to the Southern California area only

Entering into our 25th year, we expanded and built out our Southern California corporate office to better support your projects with extensive logistics and field operations. Our entire logistics operation is designed to provide itemized oversight of all equipment and packages for each project!

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Systems & Services

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Warehousing

  • About 10,000 sq. ft. of warehousing space conveniently located near the I-110, CA-91, and I-405 freeways for easy access to our facility.
  • Delivery vehicles with lift gate capabilities can handle most delivery conditions.
  • Expedient and professional receipt and inventorying of equipment deliveries made possible with high-capacity forklift and pallet jacks operated by certified operators.
  • Plenty of space for over 400 pallets, oversized displays, video walls, racks, or large bulk items. We have the infrastructure to expertly manage your project inventory.

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Firmware Updates

  • As an option, we can update firmware on any devices that have software-based firmware revisions. This can be completed in bulk for field devices as well as rack-based devices. Most devices that are installed in AV solutions have some level of firmware that requires updates.
  • Doing it in bulk at our facility is far more efficient than on a 1 to 1 basis in the field by the field commissioner or programmer.
  • Allow your senior commissioning and programming resources to focus on the final details of the room functionality and specifications.

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Project Delivery

  • Equipment whether pre-staged or standalone, small or large will be delivered to your project location according to the coordinated schedule.
  • With several local e-waste facilities to choose from, we will ensure that deinstalled equipment will be taken care of properly and with certification paperwork if needed.
  • We also have options to donate old equipment to programs that would avoid a landfill and provide a 2nd life to perfectly functioning equipment.

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Kitting

  • Let us help you reduce costs and save time onsite by organizing all equipment and creating complete room kits that can include Cabling, Hardware, Installation Consumables
  • All boxes are identified by where it’s being installed.
  • Multiple room deployments can be delivered directly to site, ready to go for the field teams.

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Rack Fabrication

  • Build any size or type of rack for your projects based on elevations and signal flow drawings. Better than industry-standard cable management, power, and signal separation, distribution, and labeling.

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Testing

  • With early planning for programming from our team or yours, we can test racks and field devices to ensure all devices are configured and functioning according to the design.

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Inspection

  • Visual inspection of boxes, pallets, or crates for any damage is a standard part of our process. Any damage is noted with picture evidence and communicated to you.

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Inventory

  • Compare the equipment received against the bill of materials for accuracy.

Make Your Logistics Chain More Efficient

Avoid product sitting on project sites too soon and vulnerable to damage or theft. Reduce the workload on your teams, or use our location where you don’t have a warehouse!

Take the next step toward seamless project delivery and logistics management. Contact us today for more information and let us take this on for you!

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Posted by on January 16, 2025

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Services

MediaCentric Helpdesk

Our Helpdesk with YOUR Name / Brand / Logo / Domain

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Expand Your Ability to BE THERE
for Your Customers

Maximize your customer satisfaction and minimize your expenses by utilizing our professional and experienced helpdesk team. With our service, you can provide your customers with quality support without the burden of hiring and managing your own helpdesk staff. Our team is available 60 hours a week, from Monday to Friday, providing the same level of coverage that would require two full-time employees. With our flexible subscription options, you only pay for the number of hours you need, making it a cost-effective solution for your business. Don’t let customer support become a financial burden, let us take care of it for you. To learn more, schedule a FREE consultation.

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Systems & Services

Tier 1 Front Line

  • Front-line response to phone, email, platform tickets.
  • Receive and document incidents.
  • Live client support over the phone or video. Full ownership throughout the incident. Troubleshoot hardware, software, network, users.

Tier 2 Remote Resolution, Software

  • Advance remote diagnostics on hardware. Software or firmware updates, configuration review and modifications, advanced testing and troubleshooting.
  • Real-time feedback to audio or video in the space.
  • Manufacturer RMA’s on hardware replacement.

Tier 3 Desktop Support Senior Analyst

  • Senior technical engineers that can take any troubleshooting to the highest level. Perform Tier 2 diagnostics at an even higher level of knowledge, troubleshooting and debugging. Work with manufacturer support for software bugs.
  • Provide technical support for lead field resources onsite.

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  • White-label Email & Customer Ticketing Page

    We use your email/domain & respond in all communication with your clients.

  • Remote Support

    Our experienced agents as needed can remotely connect and resolve configuration issues, firmware updates, network diagnostics on your AV system.

  • Phone Support

    Personal Company IVR. Dedicated phone number to your own IVR. You can forward off of your phone system or dial in directly. Live Agents 60 Hours/Week Mon – Fri. Nights/Weekends notifications* with a response at x 1.5 of your subscribed hours.

  • Field Support

    Varied coverage areas by our own field staff or we can deploy your staff or other partners for onsite support after helpdesk determination.

  • Monitoring

    Based on the level of access you provide us, as well as the technology solution deployed in your designs, we can actively monitor locations, rooms, spaces, etc. for proactive service and dispatch.

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Posted by on June 9, 2023

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Services

Video Walls

MediaCentric specializes in the design, programming, and installation of video walls. A video wall is used in so many ways; for example, an elegant grand entrance information center, network operation centers, deposition rooms, stadiums, meeting rooms, executive halls, commercial or industrial info walls, or any place one might want to combine or custom-design pictures across multiple screens.

Installation Photos & Videos

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Posted by on November 12, 2019

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Services

Sales Engineering

MediaCentric™ can be used as a sales resource for large and/or complex AV/IT projects. Perhaps you want to prop up your sales team with expert reinforcements or white label all sales engineering through a larger coop. No matter the situation, MediaCentric™ is equipped and ready to tackle the rarest challenging opportunities to create wins for your company. Reach out to us using the inquiry form for more information or to get started.

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Posted by on March 20, 2018

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Services

CAD

CAD is mainly used for detailed engineering of 3D models or 2D drawings of physical components and it is also used throughout the engineering process from conceptual design and layout of end products, through strength and dynamic analysis of assemblies to definition of manufacturing methods of AV/IT components. Furthermore, many CAD applications offer advanced rendering and animation capabilities so engineers can better visualize their designs. MediaCentric will assist in your design, engineering, and review of both new and/or existing CAD designs to ensure workflow is smooth and the end result is exactly as expected.

How Can MediaCentric™ Help You with CAD?

  • Review of existing CAD drawings to ensure proper;
    • design,
    • engineering, and
    • execution.
  • Creation of new CAD drawings from;
    • design,
    • engineering, through to
    • execution.
  • Wholesale subcontracted assistance with integrating CAD models, components, and figures.

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Posted by on March 12, 2018

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Services

Consulting

Audio, Video and Information Technology Systems are the foundations of any successful business.

MediaCentric uses proven consulting methodologies, combining a hands on approach and attention to detail, leaving no part of the AV/IT lifecycle process open for security risk. From business issue discovery, requirements collection, strategy development and company impact management, to design, procurement and execution, our consultants give you the means to align technological infrastructure with direction. With the MediaCentric consulting team behind you, you can rest assured knowing you’re leveraging the industry’s best resources and maximizing your investments.

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Posted by on March 12, 2018

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Services

Training

New technology can be intimidating to use and interact with in the beginning. We can give your end users the training they need to feel comfortable using their new AV system.

Services include but are not limited to

End User Product Training
Administrative Level Systems Training

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Posted by on February 28, 2018

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Services

Helpdesk & Field Maintenance

Even the best tuned machine will eventually break down or have issues if not properly maintained and/or not commissioned right during installation. We can diagnose issues to get your meeting space back in working order at various levels of complexity. We can represent you in the most professional manner and deal directly with your customers on your behalf.

Services include but are not limited to

Help Desk
Onsite or Remote Service Calls
Troubleshooting
Onsite Service Level Agreements (SLA’s) & Maintenance Contracts
Monitoring

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Posted by on February 28, 2018

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Services

Network Infrastructure

Network infrastructure that drives video conference has become somewhat of a niche. Our engineers have years of experience deploying Cisco and Polycom Telepresence.

Services include but are not limited to

Cisco VTC Infrastructure
Polycom VTC Infrastructure
IP Encoders/Decoders infrastructure Expertise
Various Manufacturers Switch/Route design and architecture, audits, configuration, troubleshooting and optimization

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Posted by on February 28, 2018

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Programming

We are certified and well experienced in various control system platforms for programming using manf. Touchpanels, IPAD’s, Windows or Android tablets, smartphones or browser based devices.

Platforms including, but not limited to;

Crestron
Extron
Utelogy
Atlona
Broadata
Polycom

DSP’s including, but not limited to;

Biamp
Crestron
QSC
Clearone

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Posted by on February 28, 2018

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