David Lopez is a superstar in the AV business. He is a consummate professional, whose goal is to always please the client.I cannot count of all of the times he went the extra mile for me, or my customers, and saved the day. Dave will work as long as needed and understand them meaning of work through to completion. He is more than a subcontractor for SPS (formerly Providea)–he is a true partner who cares about the end result and keeping our reputation (as well as his) at a consistently high level.
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The Kern Community College District has 3 colleges located in Bakersfield, Porterville and Ridgecrest, California. The colleges have remote sites in Delano, Kern River Valley, Bishop and Mammoth overall spanning some 25,000 square miles. The installation of our interactive classrooms and administrative videoconferencing systems at all of our locations was no small feat! MediaCentric™ Integration took the time to learn our facilities. They work with us to understand our goals which provides us with the best outcome. I have trusted their input on projects for many years and look to them as a valuable resource that we can call anytime. It’s not often that you find a company that’s willing to go above and beyond to meet and very often exceed the expectations of the customer!
Providea Conferencing has used MediaCentric™ Integration, Inc. to assist in a wide variety of AV installs and Service calls over the past 7 years. [They] are a pleasure to work with and are always the consummate professionals. Their Field Engineers are dedicated to their jobs and profession and have become my go-to team on the West Coast. My Job as Manager, Project Implementations for Providea LLC has been made easier by using MediaCentric™ Integration and I would highly recommend them to anyone looking for a quality AV Integrator.
I just wanted to take a moment to reach out to you and let you know how appreciative I have been of all the work Mediacentric™ has done in partnering with Cenero. First on a personal note, I spend a large portion of my days working with sub-contractors worldwide. I can easily say that Mediacentric™ is one of the best companies that I work with. Everyone I have ever dealt with is knowledgeable and willing to make this a true partnership. Communication has always been excellent whether in the initial stages of quoting a project or once the PM’s are in communication to put it all together. Most recently I received a report from one of our programmers to let me know that the San Diego project was a great success. He had only great things to say about the technicians he worked with on site and that the work was executed with our own quality standards. To hear something like this from a programmer puts an even bigger exclamation on it for me.
David Lopez and the team at MediaCentric™ have demonstrated unprecedented expertise and professionalism in the field of AV integration and service over the past nine years we have worked together. MediaCentric™ is large enough to effectively handle extensive, long-term installation projects and small enough to provide immediate response to all our needs. With careful attention to detail and precision, MediaCentric™ is a proven asset to our Fortune 100 clients and an excellent business partner.
As a manufacturer representative, I truly appreciate MediaCentric’s commitment to education and training for their employees. I would happily recommend them to anyone looking for quality support of their audiovisual integration.
MediaCentric™ has been a pleasure to work with for our subcontract AV labor needs. Their staff is vetted to a higher degree than many other subcontractor firms we have worked with previously, and their back-office team is diligent in making sure that communication and scheduling is handled efficiently. We have been happy with their technicians’ performance. Media-Centric is a breath of fresh air in the labor contracting segment of the AV industry which can at times be difficult to successfully navigate.
MediaCentric™ provides Help Desk technical services to manufacturers, Pro-AV dealers/VARS and end-users. These services include; remote diagnostics, installation and commissioning support for field technicians, end-user technical support and various training programs. MediaCentric™ helps customers avoid costly delays, service interruptions and system downtime through maintenance plans that support all aspects of audiovisual integration, unified communications and networking technologies
- Tier 1 Support: Basic level support. Technical Operator gathers the customer information, analyzes symptoms, and determines the issue at hand. The issue is either resolved at this level or transferred to Tier 2.
- Tier 2 Support: Administrative level support. Admin assists Tier 1 with basic technical problems and reviews the work order to evaluate the status and duration of the issue. Specific information regarding the equipment and/or the application is gathered. Requirements may include diagnostic testing, physical testing or replacing of hardware before transferring to Tier 3.
- Tier 3 Support: Highest level support. Specialist provides assistance to Tier 1 and 2 with the issues documented as highly difficult or advanced. Previous tier work orders and resolution time frames are reviewed. New customer information and issues are documented and evaluated. If needed high level problems are sent to the original developers for in-depth analysis at critical stages to resolve the issue.
How Can The MediaCentric™ Help Desk Help You?
- Hours of Operation 8am—6pm PST M-F. Extended Coverage Available.
- Help Desk Operator: Live initial call within 5 minutes. Up to 1 hour response to start working the case.
- Device specialist : Instant upon transfer, or no more than 2 hours
- Onsite Technician: Available as soon as 4 hours, no more than 48 hours (pending on contract agreement)
- MediaCentric™ uses Salesforce Cases and Metrics for tracking Help Desk Cases. Detailed Reporting and Metrics Available.
- Extended coverage available for emergency support and after hours coverage.
- MediaCentric’s Help Desk expertise includes control systems, switchers, audio DSP’s, room integration, videoconferencing endpoints, gatekeepers, gateways, MCU’s, firewall traversal, VC management systems and networking products.
Below are just some of the manufacturer products and solutions that MediaCentric’s HelpDesk is certified and trained in providing support
Our programmers will develop, test and implement software for A/V control systems per specifications and intent of usage. Our techs are certified in:
- Crestron
- AMX
- Extron
- Utelogy
- Biamp
- QSC
- Polycom
- ClearOne
We are always identifying new programming techniques to reduce development time while maintaining high quality programming.
A seasoned expert in the area of video conferencing, MediaCentric™ offers services in a collection of technologies that integrate video with audio, data, or both, to convey communication and collaboration in real-time over distance, for meetings between dispersed sites. With network infrastructure certifications in Cisco, Polycom, Lifesize and Radvision, in addition to multiple years of experience, MediaCentric™ is highly adept with several generations of products and deployments in the video conferencing space. In addition, MediaCentric™ holds Cisco, Polycom, Lifesize, Vidyo, Sony, and multiple other codec certifications, in order to meet the needs of your video conferencing system.
*MediaCentric™ is not a reseller.
